Mary Ellen Slayter at SmartBrief has an interesting article on how she successfully hired 10,000 people in her recruiting career and did a pretty good job of choosing the right candidates. Although, she did this at a large, public companies, we think it applies equally well to small businesses. We would argue that it is even more important to hire the right people in small businesses because it doesn’t take long for your businesses to go down when one or two employees fail to do a good job.
For any small business that is hiring employees for customer facing roles the need to hire people who are enthusiastic and outgoing is critical. Mary Ellen describes a simple test – “handshake” test – she used to do when hiring employees. She would walk up to the job candidate unexpectedly, smile and introduce herself to him/her. If they reacted with enthusiastic smile and greeted with cheer, it was safe to assume that they would behave the same way with customers.