Archives for August 2010

How to choose a business broker when selling your business

Selling your business is the second most important decision you can make after your decision about buying the business in the first place. There are many reasons why small business owners decide to sell – to get into some other business, because they cannot handle the workload, because they want to cash out and so on. Whatever the reason, we cannot overemphasize the importance of selling process and the attention you need to pay to it.
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Is Customer Always Right? (I don’t think so)

As a small business owner you hear these phrases time and again from your peers – “Customer is always right”, “Don’t argue with customers”, “Customer is king” and on and on. While this is true in many cases, we find it hard to accept it without qualification. Let’s face it – There is enough number of people out there who want to (and do) take advantage of this philosophy. They will find some reasons to bitch about your products or services. Some will do it because they are having a bad day; others will do it to get discount or free stuff; while still others will do it just because they can.
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10 Questions to Ask Buyer Business Broker

We mentioned in the previous post that you need to watch for several pitfalls when hiring a business broker to search for a suitable business. Buying a business is time consuming and tiring process. You don’t want to waste your and broker’s time looking for business that is not suitable to you.
So how can you make sure you are hiring the “right” broker for your needs? Below we have listed 10 questions you can ask the broker before making decision to engage him/her.
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Effective Techniques for Working with Buyer Business Broker

Many small business buyers hire business brokers to find a suitable business that is available for sale. Hiring a business broker makes the search easier. A business broker can search for businesses from the large database of available businesses and filter the suitable ones based on your criteria. In some cases, they can also help with the buying process, including document preparation and negotiations – particularly useful when you are new to business.
However, working with business broker is not without pitfalls. Typically, a business broker represents the seller. They make money from the commission paid by the seller – similar to real estate agents. This may cause them to keep seller’s interest ahead of buyer when there is a conflict.
Below we have highlighted several tips you want to keep in mind when hiring a business broker.
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Why You Need Poker Face as a Business Owner

If you are not careful to check your emotions when running a small business you may stand to lose number of customers and sales. As a small business owner, you are not only the leader of your employees; but also represent the face of the business. Whatever emotions you show in front of employees and customers reflect upon your business. That is why it is important to have enthusiastic demeanor and smiling face when facing customers and employees.
Many small business owners and leaders cannot control their emotions, especially when things are not going right on a particular day. They get too frustrated with the pressure of the time and get upset with employees and customers. We have experienced this first-hand.
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How to Save on Credit Card Processing Fees

A while ago we wrote about how most small businesses are overpaying for credit card processing. In our conversations with number of small business owners we have not come across a single owner who does not hate credit card processing companies for the exorbitant amount of money they charge. In this article we showed several techniques that can help you save money. Many of our readers have found it helpful.
We have recently come across a web site – TransFS that makes it easy to compare rates from various credit card processors. Not only that, but they go one step further and bring you quotes from various credit card merchants by auctioning your business to them. Here is how it works…
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How do you deal with “bad” customers?

All businesses have “good” customers and “bad” customers. We like to call “bad” customers the “undesirable” customers. You don’t mind losing them because they do not contribute much to your bottom line. In fact, they usually drain too much time, energy and money from you and your business either directly or indirectly. We showed how you can identify these “undesirable” customers in the previous post here.
As a business owner you do have a choice as to who you want as a customer. However, you don’t want to be seen as rude when dealing with these customers, even though at times you may feel compelled to do so. You have to figure out a subtle approach that gets the job done, while at the same time doesn’t appear rude.
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How do you identify “bad” customers?

All businesses have “good” customers and “bad” customers. The “good” customers make you a lot of money – directly and indirectly; while “bad” customers do not make you much money and in some cases incur you losses. These “bad” customers not only make you lose money directly; but they also drain your energy and resources in other ways. For many small business owners, the “bad” customers appear to be helping your business on the outside; but when you scratch the surface you may realize that it may not necessarily be the case. They may be doing you more harm to your business than you may realize.
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