What is Net Promoter Score and Why is it Important to Business Owners?


A happy and loyal customer is 10X more valuable than a “regular” one. This saying is more relevant and important than ever at this time when customers have numerous choices and every business owner is fighting for their attention and business. Whoever can meet their demand and provide great customer satisfaction will not only survive, but thrive by wiping out the competition. Look no further than the growth of Amazon in the last few years as a proof! Now here is a company that continues to invest in technology and people to make sure their customers get fast delivery, easily navigate the website and receive best customer support. This focus on customer has resulted in Amazon’s dominant position in the digital, and now even physical, marketplace.

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3 Important Tips on How to Attract Repeat Customers


Startups focus a lot of energy on winning clients. This is crucial and justified as it is the only way to stay afloat. However, it is vital to retain the customer. Repeat business gives the business stability and will ensure that you grow fast. It saves the company lots of money that would have otherwise gone to advertising. Satisfied clients are instrumental as positive reviews attract business.

Here are some tips on how to create a long-term business relationship with your customers.

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5 Important Tips for Improving Customer Retention


Most business owners will agree that selling your products or services to repeat customers is a lot easier to do than doing the same thing to potential customers. This is why many companies prefer to focus more on keeping customers rather than attracting new ones—a lot of which will most likely buy only once or twice. If you want your business to have improved customer retention and make your clients stay for the long haul, then you should check out these handy tips.

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Driving Customer Loyalty Through Social Media Interaction

Consumers now, more than ever, are looking for more than just product from companies they frequent or brands they enjoy.  Beyond simply being provided a service or goods, they are seeking a personal connection.  They aren’t likely to remember every point along the way; only interactions that produced positive emotions and experiences.  Customers want a peek behind the curtain, opportunities to build trust where they already invest monetarily.  At its core, customer loyalty is about emotion and social media provides many opportunities, through both word and deed, to interact and connect.

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How to Harness the Power of Existing Customers to Get New Ones


A good business person should always be looking for ways to bring in new leads. Broadly, there are two categories of building leads. There’s the interruptive method of using advertisements and popups that divert attention toward you and there’s the organic method of building a presence that naturally puts you in the way of attention. Either way, the business and the brand are speaking for themselves. However, there might be more potential in getting your customers to speak for the brand and, in turn, use them to build new leads.

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Business Hacks: Use Loyal Customers to Bring In New Customers


Trying to bring in new customers can be a really difficult task that requires you to expand your marketing budget. But, what if it were able to engage existing loyal customers to bring in the new ones? This is the premise behind work-of-mouth marketing. If done right it can help you expand your customer base and increase sales, without spending a fortune on marketing. Several companies have employed this technique successfully. Even small business owners can deploy this marketing skill to grow their business. Continue reading to find out how:

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Seat Leasing: A Great Alternative to Call Center Outsourcing


Every dollar counts when it comes to managing your company’s resources. This means looking for cost-effective options whenever possible, whether it’s for spending on office space rent, buying good enterprise-class equipment, or choosing the right utility providers.

Today, businesses even have the means to outsource services domestically or even overseas, an example of which is hiring call centers to handle customer inquiries and transactions. However, even outsourcing business processes like these can be expensive, especially for smaller businesses that don’t really need a full team of agents handling calls for them. For these companies, seat leasing could be a great alternative.

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7 Surefire Ways to Alienate Potential Customers


Business owners big and small live in constant fear of alienating potential customers or losing recurring revenue from existing customers. Whether you are selling consumer products for $20 a pop, or selling software to large corporations for thousands per month, no business can afford to leave customers unhappy. So, if you are a business owner and you want to lose repeat business and put off new customers, there is a tremendously effective way to do it:

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How Can Customer Reviews Help Small Business?


Customer reviews are a valuable assessment when it comes to seeing how well your business is currently performing. Try not to consider a review as something that is going to give your business a bad name; a negative review from time to time can actually help your business improve its standards. Whether it’s online or in print form, reviews are going to happen, and inevitably, your business will be reviewed at some point too.

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New Generation of Solutions to Help Small Business Owners Accept Customer Payments


If there is one thing all small business owners agree on it is that they are paying a lot on credit card processing fees. They are caught between a rock and a hard place when it comes to accepting payments from customers using credit cards. On one hand they have to accept credit cards from customers or stand to lose many of those valuable customers. On the other hand, the credit card processing companies charge them a fortune to be able to accept those cards. It is not uncommon for small business owners to pay 3-4% of the sales to credit card processing providers. We provided some tips to reduce credit card fees in earlier article. Is there anything more they can do?

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