Customer service isn’t exactly difficult to provide. It just depends on the software tools and the support agents on your team. Most small businesses aren’t aware of the issues affecting their customer service. Some also assume that only big companies need to take customer service seriously. This is why many small brands may refuse to set up a proper workflow for support and it seems like they are always out of reach to customers. In this article, we’ll discuss the 5 biggest customer service problems facing small businesses today.