There are two aspects to any business. The first is the internal processes. This is what you must do to ensure all the gears within your company run smoothly. It is production, management, strategizing, campaigning, and so much more. You cannot exist as a business without having a great company culture that places its employees’ well-being as its priority so that everyone can collectively work together towards a more successful future.
The other aspect of a business is its public face. Even if you don’t necessarily sell to the public, and are instead a B2B operation, this still applies. This face is the branding, the voice, the logo and your persona that you share with the world. Customers don’t buy from the team behind your brand; they buy into the brand. That is why you need to create a brand persona.