When you sense a conflict brewing in the business situation what do you do? Do you put your head down and focus on your own work to stay out of it? Do you play peacekeeper and attempt to help everyone just get along? Or do you add fuel to the fire?
According to the leading theories of conflict, there are five major “conflict styles,” or approaches we take to handling disagreements. Everyone uses one of these styles at one point or another, but most of us tend to stick to one or two styles in most situations. The style you are most comfortable with and use majority of time can have a big impact on the outcome. It can help you arrive at a solution to your advantage or make you suffer with unfavorable outcome. It is crucial to understand what style you are most comfortable with and develop alternate styles so you can respond appropriately in a given situation.