Give Digital Customers the Extra Attention They Crave In 5 Easy Steps


When dealing with customers through digital communications, it can be easy to forget the fact that they are humans too. As consumers, they have plenty of emotional needs when purchasing new items, and shopping in the virtual arena shouldn’t stand in their way. Your responsibility as a business owner is to ensure that they receive the necessary attention.

In truth, perfecting this aspect of the business model is one of the most crucial tasks you’ll ever face. Here’s how you can pass the test with flying colors.

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What is Net Promoter Score and Why is it Important to Business Owners?


A happy and loyal customer is 10X more valuable than a “regular” one. This saying is more relevant and important than ever at this time when customers have numerous choices and every business owner is fighting for their attention and business. Whoever can meet their demand and provide great customer satisfaction will not only survive, but thrive by wiping out the competition. Look no further than the growth of Amazon in the last few years as a proof! Now here is a company that continues to invest in technology and people to make sure their customers get fast delivery, easily navigate the website and receive best customer support. This focus on customer has resulted in Amazon’s dominant position in the digital, and now even physical, marketplace.

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3 Important Tips on How to Attract Repeat Customers


Startups focus a lot of energy on winning clients. This is crucial and justified as it is the only way to stay afloat. However, it is vital to retain the customer. Repeat business gives the business stability and will ensure that you grow fast. It saves the company lots of money that would have otherwise gone to advertising. Satisfied clients are instrumental as positive reviews attract business.

Here are some tips on how to create a long-term business relationship with your customers.

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Organize Your Business Contacts with These Tips and Apps


When you’re just starting out at your business, you can usually keep track of all your business contacts with nothing more than the contact list on your email program or your phone. Once business picks up, however, depending on generic tools can land you in trouble. You need bulletproof organizing. Fortunately, modern technology solutions have made it easier than ever to organize your contacts. Here are some tips and tools you can use to manage your business contacts as you grow your business.

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5 Important Tips for Improving Customer Retention


Most business owners will agree that selling your products or services to repeat customers is a lot easier to do than doing the same thing to potential customers. This is why many companies prefer to focus more on keeping customers rather than attracting new ones—a lot of which will most likely buy only once or twice. If you want your business to have improved customer retention and make your clients stay for the long haul, then you should check out these handy tips.

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How to Harness the Power of Existing Customers to Get New Ones


A good business person should always be looking for ways to bring in new leads. Broadly, there are two categories of building leads. There’s the interruptive method of using advertisements and popups that divert attention toward you and there’s the organic method of building a presence that naturally puts you in the way of attention. Either way, the business and the brand are speaking for themselves. However, there might be more potential in getting your customers to speak for the brand and, in turn, use them to build new leads.

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3 Tips for New Contractors to Grow Their Business


Contracting can be a very profitable business. A good contractor can make a lot of money once they have established a solid customer base. However, establishing yourself takes lot of time and effort. You have to gain the trust of your customers and maintain high standards to be able to generate repeat customers and get new ones through word-of-mouth. Taking care of these basic steps is necessary, but not sufficient to succeed in the contracting business. Here are additional tips you can use to grow customer base and expand your business.

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Business Hacks: Use Loyal Customers to Bring In New Customers


Trying to bring in new customers can be a really difficult task that requires you to expand your marketing budget. But, what if it were able to engage existing loyal customers to bring in the new ones? This is the premise behind work-of-mouth marketing. If done right it can help you expand your customer base and increase sales, without spending a fortune on marketing. Several companies have employed this technique successfully. Even small business owners can deploy this marketing skill to grow their business. Continue reading to find out how:

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How Can Indoor Navigation Maps Help Businesses Attract More Customers


Imagine you are going out of town to negotiate and sign multi-million dollar contract. You are already late for your flight and now you cannot find you way around a large airport. Missing the flight is not an option as you stand to lose multi-million dollar sales opportunity. Wouldn’t it be nice to have a navigation map of the airport on your phone that tells you precisely where the departure gate of your flight is located and the fastest route to get there? Having such a map provided by the airport to the passengers not only helps them navigate and find the gate easily, but it also helps airport owners increase customer satisfaction and improve overall operations.

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Seat Leasing: A Great Alternative to Call Center Outsourcing


Every dollar counts when it comes to managing your company’s resources. This means looking for cost-effective options whenever possible, whether it’s for spending on office space rent, buying good enterprise-class equipment, or choosing the right utility providers.

Today, businesses even have the means to outsource services domestically or even overseas, an example of which is hiring call centers to handle customer inquiries and transactions. However, even outsourcing business processes like these can be expensive, especially for smaller businesses that don’t really need a full team of agents handling calls for them. For these companies, seat leasing could be a great alternative.

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