5 Tips for Harnessing the Power of Positive Reviews for Your Small Business

January 25, 2024


Online reviews can make or break a small business. Whether you’re a defense lawyer taking on sizable cases or a kitchenware brand selling the best ceramic cookware and bakeware, reviews are where you gain credibility with potential customers.

According to a study by BrightLocal, 87% of consumers read online reviews for local businesses, and 79% trust these reviews as much as personal recommendations. As a small business owner, this may seem daunting as all it can take is one bad review to drag down your average. However, there’s a lot you can do to make your overall profile look positive. Let’s take a look at five of the most effective strategies.

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5 Biggest Customer Service Problems Facing Small Businesses

October 17, 2023


Customer service isn’t exactly difficult to provide. It just depends on the software tools and the support agents on your team. Most small businesses aren’t aware of the issues affecting their customer service. Some also assume that only big companies need to take customer service seriously. This is why many small brands may refuse to set up a proper workflow for support and it seems like they are always out of reach to customers. In this article, we’ll discuss the 5 biggest customer service problems facing small businesses today.

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Is Your Call Center Operating as It Should?

August 18, 2023


There are many business types that have a need for a call center. If yours is one of them, then it will be essential that you are operating that call center as well as you can. That might be easier said than done, but as long as you look into a few key things you should find that it really gets a lot simpler. Let’s take a look here at some of the main things to aim for when it comes to operating a call center in your business. If you get this right, you’ll find that your call center is a lot more successful.

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How to Increase Your Repeat Customer Purchases

July 31, 2023


Increasing repeat customer purchases is essential for long-term business success and growth. Repeat customers serve as brand advocates, advertising your brand for free through word-of-mouth marketing to their friends and family.

Research shows that returning customers spend more per order than new customers. Plus, it costs less to retain a customer than it does to acquire a new one.

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11 Tips for a Moving Company to Earn More Customers

July 27, 2023


Roughly 35.5 million Americans move houses yearly. This is quite a high number, hence the need to invest in ways to get more customers by increasing visibility. Here are some of the critical areas you can look into to help your moving business grow.

 

 

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How to Keep Your Business Reputation Buoyant

March 22, 2022


In the business world today, reputation is everything; it is hard to build up, easy to lose, and once it has been lost, it is near impossible to get back.

Customers and employees have long memories and loose tongues, so it is wise to keep building your reputation, keep it buoyant, and try not to get too focused on your bottom line; otherwise, you could find that the reputation of your business starts to slide and gather speed.

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3 Surefire Customer Retention Strategies for Utilities

March 14, 2022


The utility segment is among the most highly competitive domains. Customers are spoilt for choice as they have several alternatives in providers. They decide how they use energy and where they buy it from. If you run a utility company, expect customer retention to be a top challenge. A single miss means you lose their loyalty, and they will probably never be back again. Even worse, they may spread the word, leading to a domino effect with returning consumers. However, you can implement some measures to stay on top of retention. Here are surefire strategies utilities can rely on.

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4 Tips Improve Your Customer Service This Spring

January 26, 2022


As the owner of a business, we know that you are going to have a million different responsibilities to juggle at any one time. The last couple of years have hit us with a never-ending string of unprecedented challenges, and as we make our way into a brighter 2022, we all have our fingers crossed that we can finally move ahead with greater confidence. However, we have seen just how quickly things can change in the marketplace, and there are plenty of reasons why every business owner should be taking greater steps towards greater security.

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How to Improve Your Services as an Electrical Contractor

December 30, 2021


You have this itch. It’s a desire to improve your service as an electrical contractor. Naturally, you want to be the best, but you can’t do it alone! This blog post will provide some valuable information on how you can improve your service by following these simple steps.

The first step to improving your service is proactive communication. Communicate with your customers frequently, and make sure they understand the work that’s being done. This will help avoid any misunderstandings or confusion on either side.

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5 Ways to Increase Customer Satisfaction

November 15, 2021


Are you looking to increase customer satisfaction? Customer satisfaction will directly impact the success of your company, so it is an area that needs to constantly be considered. Those who put effort into customer satisfaction will benefit from happy customers, which should lead to customer retention and word of mouth marketing. This allows you to attract and retain customers while improving your reputation, which will help to take your business to new heights. So, what are a few of the best ways to increase customer satisfaction? Simplr Customer Experience satisfaction? Read on for a few ideas that should help.

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