It is said that it takes a long time to build trust and reputation for an individual or a business, but it takes only minutes to destroy it. The advent of Internet and social media has only reinforced this. Trust and reputation are the only things customers go by when doing business online with the ones they have never met in person. That is why your online reputation matters more than ever to your business’ success. Learning how to manage and fix your reputation can go a long way in getting and retaining customers.