Technology has completely redefined work teams. Companies are allowing — even encouraging — employees to telecommute, and businesses are increasingly turning to freelancers to complete specialized assignments. It’s now possible for a small business owner in the professional services industry, for example, to have employees working from several different locations all around the world.

Those kinds of arrangements can make collaboration among far-flung team members difficult. Even when teams work face-to-face, collaboration can be hard. That’s why investing in collaborative software is an excellent idea, whether your team members are dispersed or all under one roof.

Collaboration software enables multiple users on different systems to share, process and manage documents, enabling your employees to collaborate productively. Here is a roundup of some of the most popular options out there:

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The concept of uptime and downtime will be familiar to anyone who uses the internet. Every service provider strives to meet service level agreement (SLA) that determines the amount of uptime it will provide. Often, those SLAs are not met.

In online services, it’s normal to see uptime targets of 99.9 percent or higher. In business, SLAs tend to err more towards 100 per cent. Whatever your provider promises and whatever availability you expect, the reality may be very different.

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