7-Step Action Plan to Deal with Negative Publicity on Social Media

March 6, 2012


For small business owners dealing with social media is equivalent to a relationship with a spouse or girlfriend. You cannot live without it nor can you (sometimes) live with it! Just like the other relationship, you still have to deal with the situation, whether you like it or not. Even if you do not want actively use social media for business marketing, you have to stay engaged to make sure your business image is not being tarnished, which can hurt your business.
You can overcome your social media fears with the 3-step approach we described earlier. We also showed best practices you can use to get the most out of social media. In this post we will show how you can deal with negative comments customers may post about your business on social media.
[Read more…]

Filed Under: Customers, Marketing, Technology Tagged With: , , , ,

Social Media Best Practices for Small Business Owners

February 28, 2012


For many small business owners getting on the bandwagon of social media is a novel and scary experience. They recognize that they cannot avoid it because that’s where their current and potential customers are. But at the same time they are scared due to lack of knowledge and experience. We showed 3-step approach to overcome social media fears in the earlier post. In this post we will show how you can get the most out of social media by following the best practices.
[Read more…]

Filed Under: Customers, Marketing, Technology Tagged With: , , , ,

Overcome Social Media Fears with 3-step Approach

February 22, 2012


Depending on whom you ask social media phenomenon of the last few years has either been a great boon to small business owners or a complete nightmare. No matter which side of the fence you are on, one thing is certain – small business owners can no longer ignore social media these days. Number of savvy owners has been using social media in innovative ways to improve different aspects of their business leading to higher sales and improved profit. Despite this fact, there are some who are fearful of delving into social media due to lack of knowledge or for fear of getting into quagmire.
Fear no more, friends!! The 3-step approach we have described below will navigate you through the challenging road to conquer the social media battle. We do not promise that you will become next Mark Zuckerberg with this approach, but we do believe that you will be able to overcome your social media fears and use it to the benefit of your business.
[Read more…]

Filed Under: Customers, Marketing Tagged With: , , ,

7 Interesting Ways Small Business can Use Social Media

February 18, 2012


When small business owners hear about social media their attention immediately goes to Facebook and Twitter. They think of social media as a place where customers go to gossip and complain about their businesses or where business owners can go to publicize their products. This limited view doesn’t do full justice to the potential social media holds for small businesses. There is lot more to social media than just Facebook postings and Twitter broadcasts. We showed how you can use other interesting social media tools as well as some emerging social media tools in earlier posts. In this post we will review how you can use those and other tools in interesting ways to improve your business.
[Read more…]

Filed Under: Customers, Finance, Marketing Tagged With: , ,

15 Simple Cost Reduction Techniques for Small Business Owners

August 21, 2011


In the previous post we showed a systematic approach you can use to reduce cost in small business while still keeping your foundation intact allowing you to take advantage of the upturn in economy when it happens. We suggested that you should take surgical knife approach to cost reduction as opposed to using machete.
By applying this approach your business may come up with tactics that will be different from some other type of business. You have to tailor the systematic approach to your business and situation. However, there are common tactics that can be employed by almost all types of businesses. Below we describe those techniques categorized by stages in the cost reduction approach.
[Read more…]

Filed Under: Employees, Finance, Management, Marketing, Operations, Purchasing Tagged With: , , , ,

How to Convert Free Samples into Sales

June 26, 2011


Having free samples as part of a marketing strategy is a must for all small businesses irrespective of size or industry. The reason is simple – free samples allow them to reach new customers and introduce new products at lower cost. In an earlier post we showed how small businesses can go about running a successful free sample program.
The ultimate goal of giving out free sample is to convert those customers into paying ones leading to improved sales and profit. That’s why it is important not to work out a plan to achieve this goal as you roll out the free sample program. Here are some tips to make the program successful.
[Read more…]

Filed Under: Marketing, Sales Tagged With: ,

10 Marketing Acts that Generated Enormous Business Buzz

June 8, 2011


As we discussed earlier buzz marketing can help small business owners achieve high return on their marketing investment. We also showed you practical ideas that can generate buzz with your customer and community and improve your sales and customer loyalty. The primary ingredients required to create buzz are buzz-worthy products, suspense, conversation and scarcity.
Some companies have a knack for creating the buzz. Remember the TV commercial that Apple produced to introduce Macintosh computer. This is a must see commercial, along with host of other things Apple has done over the years. Besides Apple, number of other companies have generated buzz and made their brands famous by producing innovative, out-of-the-box stunts. Below are some of our favorites.
[Read more…]

Filed Under: Customers, Marketing Tagged With: , ,

15 Practical Ideas to Generate Buzz for Your Business

June 5, 2011


In the last post we talked about how buzz marketing can help small business owners stand out in the crowd and enable them to compete with large companies. Buzz marketing also helps lower marketing cost for small business owners because it costs less compared to traditional marketing avenues such as newspaper, radio or television.
The primary ingredients required to create buzz are buzz-worthy products, suspense, conversation and scarcity. In this post we provide you with practical tips you can use to generate buzz about your business. As you will see the key theme in each of these tips is doing something expected or even outrageous.
[Read more…]

Filed Under: Customers, Employees, Marketing, Sales Tagged With: , ,

7 Steps to a Great Customer Service

May 22, 2011


A business cannot sustain competitive advantage for long time based on product and price alone. Competition eventually will find a way to beat you on that game. Competitive advantage built on customer service, however, cannot easily be copied. For proof look no further than Zappos.com. Here is an E-commerce company that sells shoes, of all the items, on the Internet. However, with a laser like focus on customer service it is selling a billion dollar worth of them annually!
After consulting with number of small business owners over past several years we have come up with a 7-step process that companies need to adopt to achieve the success enjoyed by Zappos. It will not be easy to follow these principles all the time and success will not come overnight. However, when you do master them you will have a lasting success that your competitors will find difficult to beat.
[Read more…]

Filed Under: Customers, Employees, Management, Sales Tagged With: , , ,

Emerging Social Media Tools Small Businesses must be Aware of

April 27, 2011


We have been looking at various social media tools that all small business owners need to consider for their marketing. With more and more customers utilizing social media; small businesses that fail to integrate these tools will lose their customers to their competitors. We view the ability to track your return on marketing spend as well as lower your marketing cost as the two significant benefits that small business owners can get from the use of social media.
We showed two of the widely used social media tools – Facebook and Twitter in an earlier post. In the previous post we talked about two other tools – YouTube and Flickr. In this post we will discuss some of the emerging social media tools that may not be as popular as the ones we discussed; but are equally helpful.
[Read more…]

Filed Under: Customers, Marketing, Sales Tagged With: , ,